Frequently Asked Questions
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Support hours: Monday-Friday, 9am-5pm
Orders
Where are your products made?
Where are your products made?
All our Protein, Collagen & Skincare products are made in New Zealand. Some of them use imported ingredients to ensure we create the best product.
Our Daily Glow Sunscreen SPF50+ is manufactured in Australia, utilising the most effective, cutting edge technology.
Our Sunsleeves are designed in New Zealand, tested in Australia and manufactured in Vietnam.
We source Monk Fruit with Erythritol from our Cambodian friends at Organic Beauty.
I made an order but I have not received my order confirmation email. What do I do?
I made an order but I have not received my order confirmation email. What do I do?
Please contact us at info@labouns.com.
Do you offer a subscription service?
Do you offer a subscription service?
Not yet, coming soon.
Where is my order now?
Where is my order now?
All our shipments are sent via NZ Post's tracked postal service or via Fed Ex. Some of our NZ shipments are sent with Post Haste.
You can track your order using each service's Tracking tools:
NZ Post Tracking
FedEx Tracking
Post Haste Tracking
Once your NZ Post order arrives in your destination country, it will enter your local postal service's system so you can use their tracking service to find more information about your order.
How do I contact you if I can't find the answer to my question?
How do I contact you if I can't find the answer to my question?
The best way to contact us is by emailing us at info@labouns.com and we'll get back to you as quickly as we can.
Shipping
How long does shipping take?
How long does shipping take?
Shipping typically takes 3-5 business days for the United States. For other international orders, shipping can take 10-15 business days, depending on the destination and customs processing times. You will receive a tracking number once your order has shipped so you can monitor its progress. Please see our Shipping page for more information.
Where do you ship from?
Where do you ship from?
We ship all our orders from our warehouse in Auckland, New Zealand.
What shipping methods do you offer?
What shipping methods do you offer?
All our shipments are sent via NZ Post's tracked postal service or via Fed Ex. Some of our NZ shipments are sent with Post Haste.
You can track your order using each service's Tracking tools:
NZ Post Tracking
FedEx Tracking
Post Haste Tracking
Once your NZ Post order arrives in your destination country, it will enter your local postal service's system so you can use their tracking service to find more information about your order.
Can I change my shipping address?
Can I change my shipping address?
If you made an order with the wrong address and we have not sent it to NZ Post, Post Haste or FedEx for delivery, we can change your shipping address.
Please email us at info@labouns.com to change your shipping address.
If your order has already been sent out to the address that you gave to us, we cannot change it and we are not responsible for the incorrect address. Please contact the delivery service or the address to which your order was sent.
What is your Return Policy?
What is your Return Policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Please visit our Refund Policy page to see more details.
U.S Orders (DDP)
U.S Orders (DDP)
Do I pay extra duties or taxes on delivery?
No. All U.S. orders ship Delivered Duty Paid (DDP) via FedEx. We prepay any import duties, tariffs and processing fees. The total you see at checkout is the total you pay—no surprise bills on delivery.
Are duties and tariffs included in the price?
Yes. For U.S. customers, our prices and/or shipping include applicable import duties, tariffs and carrier processing fees so your delivery is seamless.
Which carrier do you use for U.S. deliveries?
FedEx. Tracking details are emailed as soon as your order ships.
How long will delivery take?
Most U.S. orders arrive in 3-5 business days after dispatch. You’ll receive a tracking link to follow progress. (Transit times may vary during peak seasons.)
Will FedEx or Customs contact me?
They shouldn’t. Because we ship DDP, we handle customs clearance and pay duties. If anyone contacts you for payment, please reach out to us and we’ll resolve it.
What happens with returns and exchanges?
If you return an item, we’ll refund the product price according to our Returns Policy. Import duties/fees we prepaid are generally non-refundable once the shipment has cleared. If we made a mistake, we’ll make it right—contact support and we’ll help.
How are duties calculated?
Duties and tariffs are based on U.S. customs rules for your product’s classification and country of origin. We use accurate product data to calculate these in advance and pay them on your behalf.
Are there any products that can’t ship to the U.S.?
A small number of items may be restricted or require special handling. If a product is unavailable for U.S. delivery, you’ll see a note on the product page or at checkout.
Can I ship to a P.O. Box or military address (APO/FPO/DPO)?
FedEx typically requires a street address. If you need APO/FPO/DPO, contact us first and we’ll advise options.
How do I get help?
Email info@labouns.com or message us via live chat. Please include your order number for faster assistance.
Protein
Why should I use Labouns Pea Protein Isolate?
Why should I use Labouns Pea Protein Isolate?
Labouns Pea Protein Isolate is very versatile, easy to use and and can be added to just about anything. It's perfect for busy lifestyles, providing a quick souce of energy from the MCT Oil and all the essential amino acids.
MCT Oil is absorbed by the body fast and converted to energy. It doesn't need to be broken down by your liver like other oils, which means your liver doesn't need to work too hard to digest it. It also doesn't spike your insulin. MCT oil is known for supporting weight loss, enhancing cognitive fuction, increasing exercise performance, and supporting ketogenic diets.
Labouns Pea Protein Isolate contains all the essential amino acids to support building and maitaning your muscles.
Research shows that pea protein is one of the more easily digested plant-based proteins, so it is gentle on your stomach. It also keeps you full for longer.
Reference: https://pubmed.ncbi.nlm.nih.gov/31429319/
How do I consume Labouns Pea Protein Isolate?
How do I consume Labouns Pea Protein Isolate?
Mix 1 scoop (30g) into 250ml of water, your favourite milk, juice or smoothie. Take one or more times per day depending on your diet and activity level.
You can even add it to your baking or cereals like porridge oats.
How long before I start seeing results?
How long before I start seeing results?
Results vary from person to person, and they depend on your own diet and exercise plan.
Can I lose weight by taking Labouns Pea Protein Isolate and not dieting and exercising?
Can I lose weight by taking Labouns Pea Protein Isolate and not dieting and exercising?
Labouns Pea Protein Isolate is great at supporting your health and weight loss journey, however, eating the right food and exercising regularly is very important for weight loses.
Weight loss is primarily influenced by the balance between the calories you consume and the calories you burn through physical activity and bodily functions. While pea protein can be a valuable addition to a weight loss diet due to its high protein content, it's important to note that simply consuming pea protein without any changes in your overall diet or exercise habits may not lead to significant weight loss.
To lose weight, it's generally recommended to create a calorie deficit by consuming fewer calories than you burn. Regular exercise can help increase your calorie expenditure and improve overall health. Combining a balanced diet, including pea protein, with regular physical activity can be more effective for weight loss than relying solely on protein intake.
Pea protein can be beneficial for weight loss as it is a low-calorie, low-fat protein source that can help increase satiety and preserve muscle mass during calorie restriction. Including pea protein in your meals can help you feel fuller for longer, which may assist in reducing overall calorie intake.
However, it's important to remember that weight loss is a holistic process that involves multiple factors. It's generally recommended to adopt a well-rounded approach that includes a balanced diet, regular physical activity, and a sustainable lifestyle to achieve and maintain weight loss goals. Consulting with a healthcare professional or a registered dietitian can provide personalized advice and guidance tailored to your specific needs and goals.
Is Labouns Pea Protein Isolate right for my dietary needs?
Is Labouns Pea Protein Isolate right for my dietary needs?
Labouns Pea Protein Isolate is non-GMO, dairy free, vegan, gluten free & keto-friendly.
It has no added sugars and no artificial colours, flavours or preservatives.
There are only 5-6 ingredients and they are all 100% natural.
Can I take Labouns Pea Protein Isolate while pregnant or breastfeeding?
Can I take Labouns Pea Protein Isolate while pregnant or breastfeeding?
Yes, pea protein is generally considered safe for consumption during pregnancy. It is a plant-based, complete source of protein that is low in allergenic potential and often well-tolerated by most individuals. Taking pea protein during pregnancy is a great way to ensure you're eating enough protein, supporting the growth and development of the baby and helping with mothers' overall health.
Pea protein is also known for its high-quality amino acid profile and is a suitable option for those following a vegetarian or vegan diet.
However, it's important to note that individual dietary requirements can vary during pregnancy, and it's crucial to maintain a balanced diet that meets your nutritional needs.
Does Labouns Pea Protein Isolate have a best before date?
Does Labouns Pea Protein Isolate have a best before date?
Yes, each bag has a best before date of approximately two years from the production date.
How many servings are in a bag of protein?
How many servings are in a bag of protein?
Each serving is 30g and there are 33 servings per bag.

