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Frequently Asked Questions

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Support hours: Monday-Friday, 9am-5pm

Orders

Shipping

How long does shipping take?

How long does shipping take?

Orders are dispatched from New Zealand within 1-3 business days, excluding weekends and public holidays.

Once dispatched, estimated delivery times are:

  • New Zealand: 1-3 business days
  • Australia: 2-10 business days
  • United States: 3-5 business days
  • Other international destinations: 3-13 business days

These estimates are calculated from the date of dispatch, not the date your order is placed. Delivery times may vary due to courier delays, customs clearance, public holidays or remote locations.

You'll receive a shipping confirmation email with tracking information once your order has been dispatched.

For shipping rates and further information, please see our Shipping Policy.

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